Privacy Policy

1. Overview

The following information provides an overview of what happens to your personal data when you use this website and our mobile application. Personal data is any data that can be used to personally identify you.

Who is responsible for data collection?
Data processing on this website and app is carried out by the site operator:

Graham Pugh
BerlinRelo
Kochhannstr. 22
10249 Berlin, Germany
Email: contact@berlinrelo.de

2. Data We Collect

Information you provide: When you create an account or use our services, we collect your name, email address, and apartment search preferences (budget, number of rooms, preferred neighborhoods, etc.).

Automatically collected data: When you visit our website or use our app, our systems automatically collect technical data such as your browser type, operating system, and time of access. This data is collected automatically when you enter our website.

Messaging data: If you communicate with us via Telegram or our in-app chat, we store message content to provide our apartment search service. Messages may include listing recommendations, application documents, and scheduling communications.

3. How We Use Your Data

We use your data to:

• Provide apartment search assistance and share relevant listings with you
• Help prepare contact messages for landlords
• Communicate with you about your apartment search progress
• Ensure the proper functioning of our website and app
• Improve our service through anonymized usage analytics

4. Third-Party Services

Hosting: Our services are hosted on Amazon Web Services (AWS) in the EU (Frankfurt, Germany).

Authentication: We use Clerk for user authentication. Clerk processes your email address to verify your identity. Clerk Privacy Policy

Analytics: We use PostHog for anonymized web analytics, hosted in the EU (Frankfurt). IP addresses are anonymized. You can opt out via cookie settings. PostHog Privacy Policy

Email: We use Resend for transactional emails (onboarding, notifications). Resend Privacy Policy

Push Notifications: We use Expo Push Notifications to notify you of relevant updates. You can disable these in your device settings at any time.

5. Your Rights

Under the GDPR, you have the right to:

• Access — request a copy of all personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — request limitation of data processing
• Data portability — receive your data in a machine-readable format
• Object — object to data processing based on legitimate interests
• Withdraw consent — revoke previously given consent at any time

To exercise any of these rights, contact us at contact@berlinrelo.de. You also have the right to lodge a complaint with the supervisory authority:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59-61, 10555 Berlin
www.datenschutz-berlin.de

6. Data Retention

We retain your personal data only for as long as necessary to provide our services. When you delete your account, all personal data including chat messages, documents, and search preferences are permanently deleted. Some data may be retained longer where required by law (e.g., tax records).

7. Cookies

Our website uses cookies for authentication (session cookies) and analytics (with your consent). You can configure your browser to reject cookies, though this may limit functionality. Our mobile app does not use cookies.

8. Account Deletion

You can delete your account at any time from the Profile section of our mobile app. This will permanently delete all your data including your profile, search preferences, chat history, and any uploaded documents. This action cannot be undone.